NACCOP Class Refund Policy

Any registration cancellation must be submitted in writing to [email protected].

Any registration cancellation emailed more than 30 days prior to the first day of the class may request a refund via check or credit card as follows:

Original Payment Method

How Funds Will Be Returned

Amount Refunded (Check or Credit Card)

Check

Check

Original payment amount, minus $75 processing fee

Credit Card

Check

Original payment amount, minus 4% of the original payment amount and a $35 processing fee

Credit Card

Credit Card

Original payment amount, minus 8% of the original payment amount and a $35 processing fee

 

In lieu of requesting a refund, registrants whose cancellation request is emailed more than 30 days prior to the first day of the class can opt to receive a NACCOP account credit equivalent to the original payment amount, minus a $75 processing fee. The credit can be applied to any NACCOP event for the same registrant (or a participant from the same institution) within 1 year of the class start date that resulted in the credit being issued. Credits will expire after 1 year, i.e., 365 days.

Any registration cancellations emailed less than 30 days prior to the first day of the class can be managed in one of the following two ways:

  1. Applied to the registration fees of a participant from the same institution for the same event. All substitutions must be made in writing (email is acceptable, at [email protected]). There is no processing fee if a registrant selects this option.
  2. A registrant can be issued a NACCOP account credit equivalent to the original payment amount, minus a $75 processing fee. The credit can be applied to any NACCOP event for the same registrant (or a participant from the same institution) within 1 year of the class start date that resulted in the credit being issued. Credits will expire after 1 year, i.e., 365 days.

No refund options are provided to registrants whose cancellations are emailed less than 30 days prior to the first day of the class.

No refunds will be given for issues or circumstances beyond our control such as manmade or natural disasters, weather, campus conditions, hosting facilities, parking, prepaid items, etc.

Late requests for refunds due to an emergency will be considered on a case-by-case basis. The final decision on refunds rests with the Executive Director of NACCOP.