NACCOP Conference Registration Cancellation Policy

This policy applies to the annual conference (typically held in July), including any pre-conference or post-conference workshops, as well as the annual mid-year conference (typically held in January).

Any registration cancellation must be submitted in writing to [email protected].

Any registration cancellation emailed more than 30 days prior to the first day of the conference may request a refund via check or credit card as follows:

In lieu of requesting a refund, registrants whose cancellation request is emailed more than 30 days prior to the first day of the conference can opt to receive a NACCOP account credit equivalent to the original payment amount, minus a $75 processing fee. The credit can be applied to any NACCOP event for the same registrant (or a participant from the same institution) within 1 year of the conference start date that resulted in the credit being issued. Credits will expire after 1 year, i.e., 365 days.

Any registration cancellations emailed less than 30 days prior to the first day of the conference can be managed in one of the following two ways:

1. Applied to the registration fees of a participant from the same institution for the same event. All substitutions must be made in writing (email is acceptable, at [email protected]). There is no processing fee if a registrant selects this option.
2. A registrant can be issued a NACCOP account credit equivalent to the original payment amount, minus a $75 processing fee. The credit can be applied to any NACCOP event for the same registrant (or a participant from the same institution) within 1 year of the conference start date that resulted in the credit being issued. Credits will expire after 1 year, i.e., 365 days.

No refund options are provided to registrants whose cancellations are emailed less than 30 days prior to the first day of the conference.

Any pre-conference workshop substitutions for a workshop of lesser value will be granted (if the desired session is not sold out), but the attendee will not receive a refund if there is a difference in cost between the two preconference sessions. If a substitution is granted into a pre-conference workshop that costs more than the workshop for which the attendee originally registered, the attendee will be charged the difference between the two workshops (but no processing fee will be assigned in this case).

No Shows. Attendees who register and do not attend the conference (they did not actually cancel) will be expected to pay the invoice generated at the time of registration.

No refunds will be given for issues or circumstances beyond our control such as manmade or natural disasters, a pandemic, weather, campus conditions, and issues affecting the host/conference facility.

Late requests for refunds due to a family or health emergency will be considered on a case-by-case basis. The final decision on refunds rests with the Executive Director of NACCOP.

Please contact the NACCOP Team at [email protected] if you have any questions pertaining to the conference cancellation policy.