Webinar Refund Policy

NACCOP does not provide a refund for webinars, but may issue an account credit equivalent to the amount paid for the webinar under the following circumstances.

Any webinar registration cancellation emailed more than 72 hours prior to the day/time of the webinar will be provided with the opportunity to register for a future alternate webinar. In the event that there are not any upcoming webinars available, there will be a credit issued for a future webinar or event that must be used within 1 year of the original webinar date that resulted in the credit being issued. Credits will be removed from the member’s account after 1 year., i.e. 365 days.

If the original registrant will not be able to participate, he/she can forward the name and email address of a colleague at their institution who will serve as a substitute. A substitution to another individual from the same institution may be made with 72 or more hours’ notice. All substitutions must be made in writing and NACCOP will verify the original registration. If there is not an original registration from which to offer a substitution, the substitute registrant must register themselves for the event. 

Any registration cancellations for paid webinars emailed less than 72 hours prior to the day of the webinar will result in a forfeiture of the webinar registration fees. However, outline materials related to the content of webinar presentation will be emailed to the registrant.

No account credits will be issued for issues or circumstances beyond our control such as manmade or natural disasters, weather, campus conditions, etc.

Please contact the NACCOP Team at [email protected] if you have any questions pertaining to the webinar registration process.

Session Refund Policy

The Session Refund Policy pertains to the Title IX Coffee and Conversations webinars. NACCOP does not provide a refund for sessions but may issue an account credit equivalent to the amount paid for the session under the following circumstances.

Any session registration cancellation emailed more than 72 hours prior to the day/time of the session will be provided with the opportunity to register for a future alternate session. In the event that there are not any upcoming session/events available, there will be a credit issued for a future event that must be used within 1 year of the original session date that resulted in the credit being issued. Credits will be removed from the registrant's account after 1 year (i.e. 365 days).

If the original registrant will not be able to participate, he/she can forward the name and email address of a colleague at their institution who will serve as a substitute. A substitution to another individual from the same institution may be made at least 72 hours in advance of the scheduled session. All substitution requests must be made in writing and NACCOP will verify the original registration before approving the request and transferring the original registration to the requested substitute.

Any registration cancellations for paid sessions/webinars emailed less than 72 hours prior to the day of the session/webinar will result in a forfeiture of the session/webinar registration fees. However, outline materials related to the content of session/webinar presentation will be emailed to the registrant.

No refunds will be given for issues or circumstances beyond our control such as manmade or natural disasters, weather, campus conditions, unstable internet connections, etc.

Please contact the NACCOP Team at [email protected] if you have any questions pertaining to the session/webinar registration process.